Let's start at the beginning... I was born in Cleveland, Ohio and my family then moved to Akron when I was 5, where I stayed until graduating from Copley High School. I went to Oberlin College where I received a BA in Computer Science and minors in Philosophy and Film Studies. I then moved on to the Massachusetts Institute of Technology (MIT) where I earned a Masters and PhD in Media Arts and Sciences while working as a Research Assistant in the MIT Media Laboratory.
Upon graduating I was fortunate to have the opportunity to join Media Lab Europe, the sister lab of the MIT Media Lab located in Dublin, Ireland, where I became a Principal Research Scientist. There, I led a design-oriented research group (Human Connectedness) that was the birthplace of several award-winning product concepts pertaining to the future of human relationships as mediated by technology.
Following the sudden closure of Media Lab Europe, I was given an opportunity to continue many of the same research themes in the beautiful Highlands and Islands of Scotland. I developed and became the founding chief executive and research director of Distance Lab, a research initiative that created technology and design innovations to address challenges in rural and remote areas of the world, particularly focused on health care but also education, relationships and cultural heritage. In 2010, this lab became part of the Institute of Design Innovation at the renown Glasgow School of Art.
I was then presented with the opportunity to return home and join Akron Children's Hospital, one of the largest pediatric health systems in the United States. I began as an Associate Director of the Rebecca D. Considine Research Institute and later moved into my current role as Senior Director of Patient Experience. I also play a role in propelling innovation within the organization, particularly around telehealth and telemedicine. In these roles I aim to apply the principles of design thinking within a health care institution to innovate in patient and family experience, service delivery over a distance, and the use of digital media in health care. Since 2016, the Center for Patient Experience Innovation has been recognized in Becker's list of Hospitals and Health Systems with Innovation Programs.
I am proud to be a member of the editorial board of the Patient Experience Journal (PXJ), published by The Beryl Institute. From 2010 to 2017, I also served as a Visiting Associate Professor of Engineering at New York University Abu Dhabi where I led an intensive learning experience in design and innovation for first-year students during the January term.
Along my journey so far, beyond my family, there have been many people that have opened doors or otherwise made a big difference: Garold Garrett, Rhys Price Jones, Rich Salter, Bob Geitz, Michael Bove, Glorianna Davenport, Calum Davidson, Laura Dingwall, Ramesh Jagannathan, Sunil Kumar, Mark Watson... Thank you for believing in me. And of course I would not have acheived what I have so far were it not for my mother, father, sister, grandparents, wife, kids, and the rest of my extended family who have supported me throughout.